FAQ menstrual panties

Frequently Asked Questions (FAQ)

Find answers to the most frequently asked questions. If you don't find what you're looking for, please don't hesitate to contact us – we'll be happy to help!

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FAQ

Frequently Asked Questions

Find answers to the most common questions. If you don't find what you're looking for, don't hesitate to contact us – we'll be happy to help!

ABOUT MENSTRUAL UNDERWEAR

Are menstrual panties better for you and the planet?
Yes, absolutely. Menstrual panties are designed with women's health and environmental sustainability in mind. The average woman experiences approximately 450 menstrual cycles and uses about 12,000 disposable products that end up in landfills, polluting the planet. By switching to menstrual panties, you reduce waste and choose a comfortable, reusable, and gentle alternative for both your skin and the environment.
Are menstrual panties like regular panties or are they thicker?
Menstrual panties are slightly thicker than regular underwear, but much thinner than panties with an integrated pad. The crotch area is only 2 mm thick, so they still feel like regular panties and are comfortable for everyday wear.
Can menstrual panties leak?
Menstrual panties are designed to provide maximum protection and prevent leaks. However, it's important to know your flow intensity. Like any other menstrual product, they have an absorption capacity that varies depending on the model and the intensity of your menstruation. We recommend trying them at home first to see how long they last and which style suits you best.
Can I use menstrual panties for light incontinence?
Yes, menstrual panties are also suitable for light urine leakage, as they can absorb 30–50 ml of fluid. They provide reliable protection against minor leaks, so you can laugh, cough, or sneeze without worrying about discomfort.
Why is polyester used in menstrual panties?
Polyester is used in the absorbent layer because it effectively absorbs liquid and dries quickly. These properties help maintain a dry feeling and provide reliable protection throughout the day.
How do I know when it's time to change my menstrual panties?
If you have high absorbency panties, they can absorb an amount of liquid equivalent to 4 pads or tampons. If you start to feel damp, uncomfortable, or notice blood around the edges or seams, it's time to change them. We recommend changing them at least once every 12 hours.
Can I wear menstrual panties during sports?
Yes, and it is even recommended. Menstrual panties provide maximum protection and comfort even during intense activity. They are made from breathable materials with an elastic design that conforms to your body, allowing you to focus on your workout without worrying about leaks.
How to wash menstrual panties?
After use, rinse them in cold water to remove blood stains. Then, wash them in the washing machine with other laundry. Avoid using fabric softener, as it can reduce their absorbency.
How much liquid can menstrual panties absorb?
The absorbency level varies by model, so we recommend checking the product description for details. Our menstrual panties are available in two absorbency levels: medium absorbency – approximately equivalent to 3 pads or tampons, high absorbency – approximately equivalent to 4 pads or tampons. Choose the option that best suits your needs.
How do menstrual panties work?
Menstrual panties consist of multiple layers of special materials that ensure comfort and protection: The top layer quickly absorbs moisture and keeps the skin dry. The middle layer is highly absorbent and securely retains menstrual fluid. The bottom layer is a double membrane system that prevents leaks and traps odors.
How long can you wear menstrual panties?
You can wear menstrual panties for as long as your flow intensity allows, but not longer than 12 hours at a time. For optimal protection and comfort, we recommend wearing them for 8–12 hours. They are also suitable for overnight wear, light bleeding, or discharge outside of menstruation.
How many menstrual panties do you need for one period?
The number of pairs depends on your flow intensity and washing frequency. We recommend having 3–4 pairs so you can change them every 8–12 hours for optimal hygiene and comfort.
What are menstrual panties?
Menstrual panties are reusable underwear designed to absorb menstrual fluid. They provide comfort and protection without the need for disposable pads or tampons. They are available in various absorbency levels and can be worn alone or as additional protection with other menstrual products.
Can menstrual panties be used for other purposes?
Yes, our panties are not only for menstruation. They are also suitable for light incontinence, during menopause, and for general comfort in various situations.

DELIVERY AND RETURNS

Which countries do you deliver to?
We currently deliver to Austria, Germany, Poland, Slovakia, and the Czech Republic.
How long does delivery take?
Orders are dispatched the next business day after payment is received. Slovakia and Czech Republic: 2–3 days. Austria, Germany, and Poland: 3–4 days. Delivery times may vary depending on the courier service and local conditions.
Can I cancel or change my order?
If you need to cancel an order, please reply to the confirmation email you received from us as soon as possible. Once the order has been dispatched, no changes can be made.
How can I track my order?
If you have chosen the tracking option, you will receive an email with tracking details after your order has been processed. To track your order status, please use the provided tracking number on the carrier's website.
How can I return an item?
If you wish to return an order, please reply to the confirmation email. The item must be in its original packaging, unworn, unwashed, and free of stains or odors. Shipping costs are borne by the customer. Upon receipt of the returned item, we will process a refund using the same payment method you used for the purchase.
What is the satisfaction guarantee?
We offer a satisfaction guarantee on your first purchase of Relixa menstrual panties. If the panties do not fit, you can exchange them for a different size or request a refund within 60 days of order delivery. The product must be in its original condition and packaging.

COOPERATION

I am a blogger. Can you send me a sample to try?
We would love for as many people as possible to try our product. We offer samples to bloggers as part of our brand collaboration and promotion. Each request is considered individually. Please contact us through the "Contact" section on our website.
I represent a store. Can you provide us with a sample for product evaluation?
Thank you for your interest in cooperation. We are open to individual requests and happy to discuss potential collaboration opportunities. Please contact us through the "Contact" section on our website.

PAYMENTS

What payment options are available in the online store?
We offer various popular payment methods including credit and debit card payments, Google Pay, Apple Pay, PayPal, and other payment options available in the countries we deliver to. When placing an order, a full list of available payment methods for your location will be displayed at checkout.
Is it possible to pay for goods on delivery?
Cash on delivery is only available for orders delivered within Slovakia and the Czech Republic. For all other countries, payment must be made with the order before it is processed.